The Grievance Redressal Cell is dedicated to ensuring a fair and safe environment for both students and employees. Its primary function is to investigate formal complaints, assess their merit, and resolve issues ranging from administrative concerns to cases of harassment. To ensure accessibility for all university members, grievances can be submitted through the following channels:

•          In-Person: You may approach department members or the Officer-in-Charge directly for a consultation.
•          Anonymously/In Writing: If you prefer not to appear in person, written grievances or suggestions can be placed in the official letterbox located at the Administrative Block.
•          Digital: Complaints can be submitted via email (bausabour.dsf@gmail.com) to the Nodal Officer of the Student and Employee Grievance Cell. 
• The cell guarantees that every genuine grievance from any staff member or student will be handled with confidentiality and professional integrity by the committee constituted with the approval of competent authority.

Objective

The objective of the Grievance Redressal Cell is to develop a responsive and accountable attitude among all stakeholders—including students, teaching staff, and non-teaching staff including labourers to maintain a harmonious and professional atmosphere within the institute. The Cell is constituted to address and resolve problems reported by any member of the university community with the following specific goals: 

•         Open Communication: Encouraging students and employees to express their grievances or problems freely and frankly, without any fear of being victimized or facing professional repercussions.
•          Confidential Submissions: Maintaining a Suggestion/Complaint Box at the Administrative Block where students or employees who wish to remain anonymous can submit written grievances and suggestions for improving the academics, administration, or working conditions.
•          Mutual Respect: Advising all students and employees of the university to respect the rights and dignity of one another, exercising utmost restraint and patience during any conflict or disagreement.
•          Professional Conduct: Advising all staff members to maintain an affectionate and supportive relationship with students while ensuring they do not behave in a vindictive manner toward students or fellow colleagues for any reason.
•          Zero Tolerance for Harassment: Strictly prohibiting ragging and any form of workplace or sexual harassment in and outside the institution. Any violation of disciplinary rules must be reported immediately to the Principal or the Officer-in-Charge for urgent action.
•          Fair Redressal: Ensuring a fair, impartial, and time-bound mechanism for resolving both academic and employment-related grievances. 

Submission Channels      

•           In-Person: Approach Nodal Officer  or the Officer-in-Charge of the Student or Staff Grievance Cell of the respective college or Units.
•        Digital: Send grievances via email (bausabour.dsf@gmail.com)  to the designated officer for formal record-keeping for put up before Grievance Redressal Committee .
• Anonymous: Use the physical suggestion boxes located at the Administrative Block (University HQ- Sabour)  for written complaints. 

Scope:

The Cell shall address grievances submitted in writing by students and university employees pertaining to the following matters:

•          Issues relating to the timely issuance of duplicate mark sheets, transfer certificates, conduct certificates, and other examination-related matters.
•          Concerns regarding dues, payments, or charges related to the library, hostels, and other institutional facilities.
•          Complaints concerning sanitation conditions, quality and preparation of food, availability of transport, or any instances of victimization or unfair treatment by teachers.
•        Grievances of employees  relating to pension, gratuity, unutilized leave, promotions, Career Advancement Scheme (CAS), increments, medical reimbursement, seniority fixation, pay fixation,chid care leve and other service-related benefits.

Functions:

•        The Cell shall receive grievances submitted in writing by students and employees. All complaints are duly recorded, acknowledged, and processed promptly upon receipt.
•      The Nodal Officer examine each grievance along with supporting evidence to assess its nature, authenticity, and completeness before placing it for further consideration. 
•          The Cell shall formally review all grievances and take appropriate action in accordance with established rules, regulations, and institutional policies.

Constitution of Committee and Proceedings

The grievances are placed before a High-Level Committee comprising:

• • • Nodal Officer (Chairman) One of the University Director
    • Registrar
    • Comptroller
    • Director, Extension Education
    • Director of Residence Instruction-cum-Dean, Post Graduate Studies
    • Associate Dean-cum-Principal, BAC Sabour.

The Committee shall deliberate on the cases and recommend suitable actions based on merit.

•          The Grievance Redressal Cell shall ordinarily meet once in a months, or more frequently if required, to ensure timely disposal of cases.
•          Proceedings of each meeting shall be properly recorded and submitted for approval by the Competent Authority. Approved decisions shall be communicated to the concerned parties.
•          The Cell shall periodically submit reports to the competent authority detailing:
  • •         Number of grievances received and disposed of
    •        Nature of grievances addressed
    •        Pending cases, if any, requiring guidance or intervention
    •       This ensures transparency, accountability, and continuous monitoring of the grievance redressal mechanism.
    •       The Cell is  endeavor to resolve grievances in a fair, objective, and time-bound manner to maintain institutional efficiency and harmony.
    •         Review of the Grievance Redressal Cell actitivies by the competent authority regularly.

Procedure for Lodging Complaint

Submission of Grievance

Students or employees may submit their grievances through any of the following methods: 

• In writing, using the prescribed format available in the Administrative Department
• Online submission through the official portal
• Email submission to the designated grievance email ID (bausabour.dsf@gmail.com)
• Dropping the complaint in the grievance boxes placed at the University Headquarters (HQ)

Documentation Requirement
All complaints must be submitted along with relevant supporting documents, if applicable, to ensure proper review and action.

Processing of Complaint
The Grievance Redressal Cell  review and act only on those cases that are properly submitted with necessary details and documents.

Resolution Timeline
The Grievance Redressal Cell ensure that each complaint is addressed and resolved within the stipulated time limit defined by the Cell.

Follow-up and Communication
The complainant be informed about the status and resolution of the grievance through email or portal.

Last Five years reports of Grievance Cell of BAU Sabour